Bookings: +34 641 28 63 83
These are the general terms and conditions for MBestcare, which apply if no other information is specifically given.
The contract between the customers and MBestcare is binding for the customer, when he or she has paid the deposit for a trip. Upon receipt of the deposit, the booking is binding for MBestcare. By paying the deposit, the customer accepts the terms and conditions applied, together with the invoice and other written information provided by MBestcare. It is the customers responsibility to make sure that all booked services are accurate, and if differences are found between confirmed and booked information, it is the customers responsibility to immediately inform MBestcare for corrections to be made in the booking. It is the responsibility of the customer to read and understand the travel itinerary and design of the program before making a booking with MBestcare, as well as it is the responsibility of the customer to book a trip within personal physical and mental abilities.
Cancellation by the costumer
MBestcare is entitled to keep a reasonable amount of the deposit payment, to cover any expenses incurred as a result of the customers cancellation.
In case the customers cancels his/her trip, the following cancellation charges apply:
* If the customer cancels the trip 14 days and less before the trip starts, he/she will be able to use the deposit as a store credit for future reservations with MBestcare, within 1 year from the original starting date of the trip, if notification is given more than 3 weeks beforehand.
No-Shows
MBestcare does not have any responsibility for unused services and no-shows. If the customer is not present at the starting time of a specific activity or excursion, such as if arriving with delayed flights, cannot fly out due to lack of travel documents, or any other reasons that the customer has in failing to attend any booked service, then MBestcare does not take any responsibility. and has the right to charge the full price for the unused services.
Transfers of a booking
If the customer is not able to join the booked services, MBestcare agrees that the customers booking can be transferred to another person. MBestcare must be noticed at least 3 weeks in advance, prior to the starting date of the booking.
Cancellation by MBestcare
In the unlikely even that MBestcare has to cancel the customers booking for no fault of the customer, then MBestcare will notify the customer as soon as possible, and compensate the full amount as a result of cancellation. The customer has the right to change the booking for another one if he/she wishes to do so (and if MBestcare can provide an alternative booking), and the difference in price will be refunded to the customer, if the new booking is at a lower price than the one that was cancelled.
The bookings include all mentioned services as stated in the program descriptions under Included and Not included. A minimum of 30% of the full price will be charged as a deposit upon booking, with final payment to be paid no later than 7 days before the arrival day of the booking. For bookings made less than 7 days before the starting date, the full amount must be paid immediately at the time of booking. Failing to pay the full amount before the arrival day, MBestcare reserve the right to cancel the booking, and cancellation fees apply.
MBestcare accepts Bank transfer using IBAN and SWIFT/BIC and PayPal.
What are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How we use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies we set
Site preferences cookies In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.However if you are still looking for more information then you can contact us through one of our preferred contact methods:Email: info@mbestcare.com
At MBestcare, accessible from www.mbestcare.com, one of our main priorities is the privacy of our visitors. This Privacy policy document contains types of information that is collected and recorded by MBestcare and how we use it. If you have additional questions or require more information about our Privacy policy, do not hesitate to contact us.This Privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in MBestcare. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.A certain amount of personal data is collected by MBestcare when contacting and booking with us. If you contact us at MBestcare, we may receive information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you make a booking with MBestcare, we will ask you for your contact information, and information such as your telephone number, address and date of birth, that are needed for booking criteria. Furthermore, we may ask you questions about your health, food habits, experiences with different activities, and physical abilities in order to tailor our programs to meet your individual needs. All health and personal information will be treated as confidential inside MBestcare, together with health professionals, teachers and trainers, and will never be shared with any third party.
How we use your information
When making a reservation with MBestcare, you will be asked to complete a form online. In doing so, you will agree that MBestcare will be able to use the information provided in order to contact you through phone and email during your stay, evaluate your needs for the booked program, and inform you of details about your booking. We will also evaluate the information given to improve our services in the future.We will also communicate with you for customer service, and provide you with updates and other information relating to new offers, and for marketing and promotional purposes.
Log Files
MBestcare follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, MBestcare uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of MBestcare. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on MBestCare, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.Note that MBestCare has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
MBestCare's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.Request that a business delete any personal data about the consumer that a business has collected.Request that a business that sells a consumer's personal data, not sell the consumer's personal data.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.The right to erasure – You have the right to request that we erase your personal data, under certain conditions.The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.MBestCare does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
For holiday reservations in English, please call +34 641 28 63 83 or send an email to info@mbestcare.com
MBestcare is part of Intervenciones Turísticas S.L. registered in the Canary Islands with company ID: B-38757464. Tour Operator license: I.AV 0003871.1
Edificio Olimpo de la Candelaria n.1 - 38003 Santa Cruz de Tenerife, Spain